1. Where do I purchase Ringtones and Full Tracks

    (A) via Singtel musicStore website http://musicstore.sg

    1. Note for iPhone users: Since iPhone cannot be used to download content, you need to access the My Music section of musicStore website using a PC to download the content and sync it to your iPhone using Apple’s iTunes software.
  2. Where do I subscribe for Ringtone Pack service?

    (A) via Singtel musicStore website http://musicstore.sg

    1. Note for iPhone users: Since iPhone cannot be used to download content, you need to access the My Music section of musicStore website using a PC to download the content and sync it to your iPhone using Apple’s iTunes software.
  3. Where do I subscribe for Connecting Tone service?

    1. (A) via Singtel musicStore website http://musicstore.sg

    2. (B) via IVR:

      Postpaid & Prepaid users, dial *590 on your mobile

      Fixed line & mioVoice users, dial *6590 on your fixed line #

      1. *If you'd like to create a DIY connecting tone pack, you will be prompted to choose another 2 songs after choosing your first song.
      2. # new fixed line & mioVoice users will be required to enter a 4-digit pin on the IVR during sign up so that they can login with this pin at http://musicstore.sg to manage the connecting tones later
      1. Note: If you are a Connecting Tone subscriber, you are eligible to change your connecting tone(s) for free every month (limited to 1 ala-carte connecting tone and 1 connecting tone pack per month).
  4. What are the minimum requirements on my PC to use musicStore?

    Windows XP Service Pack 1 & above

    Internet Explorer 6 and above

    Google chrome 5.0 and above

    Firefox 3.6 and above

    Windows Media Player 10 and above

  5. Are music purchases/subscriptions available for all Singtel Mobile customers?

    Yes, both Singtel postpaid and prepaid mobile customers are supported.

  6. How do I pay for music I buy/subscribe on musicStore?

    For Singtel Mobile postpaid customers, it is charged to your Singtel mobile bill.

    For Singtel Mobile prepaid customers, the amount will be debited from your existing prepaid balance.

  7. How do I view all my purchases?

    You can view & manage your purchased/subscribed items through My Music on the drop-down menu

  8. Are there any mobile devices which are unable to view the website?

    Yes, Winphone 7 devices are not supported.

  9. Is the Content / Service compatible for all mobile phones?

    1. Full Track

      All except Winphone 7 devices

    2. Ringtone

      All except Winphone 7 devices

    3. Connecting Tone

      All mobile phones

  10. I get an error when I try to download the song I purchased. How do I try to download my song?

    You have up to maximum of 3 times to download any full track or ringtone you purchased. Just click on the download icon to re-download. If you still encounter any problems, please contact customer service at 1688.

  11. Do the full tracks I have purchased ever expire?

    No. Once you have purchased the track and successfully downloaded it to your mobile and/or PC, the tracks will never expire and can be played unlimitedly on your device.

  12. For Ringtone Pack service, how do I download the ringtones on my mobile?

    (a) You can download 1 ringtone per week via the weekly sms you will receive

    (b) OR login to http://musicstore.sg with your mobile to select any ringtone you want.

    Once logon, all ringtones will be $0 for you to select and download.

    1. Note for iPhone users: Since iPhone cannot be used to download content, you need to access the My Music section of musicStore website using a PC to download the content and sync it to your iPhone using Apple’s iTunes software.
  13. Is there any data charges for browsing & downloading content from http://www.musicstore.sg on my mobile?

    Yes, data charge applies just like any internet browsing or downloading activities.

  14. How do I terminate the service?

    You can dial *1626 on your mobile phone to terminate the service by following the sms instructions.

  15. Who can sign up for Connecting Tone service

    Connecting Tone service is currently available to Singtel Mobile postpaid & prepaid customers, Singtel fixed line residential and Singtel mio Voice residential customers.

    Connecting Tone service is currently NOT available to VoLTE users and to fixed line users with

    Hunting service

    ISDN line

    PhoneNet line

  16. Can I subscribe to the Connecting Tone service if I am a MultiSIM subscriber?

    Yes, you can. There will be no additional charges for the 2nd SIM card onwards.

  17. Can I have more than one connecting tone pack?

    Yes, you can subscribe for up to a maximum of 10 connecting tones (eg 3 packs with 3 tones each + 1 ala-carte) - all of which can be managed in http://www.musicstore.sg > My Music > Manage My Connecting Tones.

  18. Will my callers still be able to listen to my connecting tones when I am roaming overseas?

    Callers will generally not be able to hear your personalized connecting tone when you are roaming overseas, unless the Foreign Operator's network supports it. Customers are unable to subscribe to this service or change connecting tones while roaming overseas.

  19. What if I do not want to play connecting tone when I'm overseas?

    You can suspend the service temporarily and the standard (non-music) connecting tone will resume. Note that subscription charges continue to apply during suspension of connecting tone service.

  20. Can I suspend Connecting Tones temporarily?

    Yes, you can suspend the service temporarily. The normal ringing connecting tone will replace your connecting tone temporarily. Charges will still continue during suspension. It will take 3 working hours to resume the normal connecting tone.

    There are no additional charges for suspending connecting tone service.

  21. How do I suspend the Connecting Tone service temporarily?

    Mobile users: Dial *590 on your mobile and follow the instructions to suspend service temporarily.

    Fixed line & mioVoice users: Dial *6590 on your fixed line and follow the instructions to suspend service temporarily.

  22. Can I call the Connecting Tone Service hotline (*590 / *6590) to change my connecting tone when I am overseas?

    No, you will not be able to call the Connecting Tone Service hotline (*590 / *6590) when you are overseas. However, you can access the musicStore website to make changes to your playlist.

  23. How long does it take for Connecting Tone service to be activated upon signing up?

    It will be activated within 1 day of signing up.

  24. How do I replace my current connecting tone pack for free?

    1. 1. Dial *590 on your mobile phone

      You will be prompted if you are eligible for your monthly free replacement

      Choose whether you would like to replace your a-la-carte connecting tone or pack

      Select the song language

      Listen to the connecting tones/ packs available in the selected language,

      Select your connecting tone/ pack

      Confirm your subscription

    2. 2. Login to http://musicstore.sg with your mobile number & OTP

      You will be prompted if you are eligible for your monthly free replacement

      Browse for your favourite song and select 'connecting tone' option.

      Select your preferred connecting tone pack

      Confirm your selection to replace your current pack

    3. 3. For Fixed line & mioVoice users, you need to sign up via *6590 on your telephone line.

      You will be prompted if you are eligible for your monthly free replacement

      Choose whether you would like to replace your a-la-carte connecting tone or pack

      Select the song language

      Listen to the connecting tones/ packs available in the selected language,

      Select your connecting tone/ pack

      Confirm your subscription

  25. How long does it take to change my connecting tone if I do a replacement?

    The new connecting tone will be activated within 3 hours from the time you purchase. In the meantime, your callers will continue to hear the current connecting tone.

  26. How do I terminate the Connecting Tone service?

      You can terminate the service via our website http://www.musicstore.sg or by dialing in as follows:

    1. Postpaid customers

      *1626

    2. Prepaid customers

      *590

    3. Fixed line & mioVoice

      *6590

    4. It will take 1 working day to effect the termination of service.

  27. How will I be charged if I terminate Connecting Tones in the middle of a calendar month?

    There is no pro-rated refund of the monthly subscription charge. Service will be terminated within 1 day upon termination.

  28. What will happen if a prepaid Connecting Tone customer does not have sufficient balance in his card on the 1st of the month where monthly subscription renewal is due?

    The service will be suspended whereby the connecting tone will be replaced with the standard ringing connecting tone. Prepaid customers will be notified via SMS to top up their prepaid main account to continue with the service.

  29. What will happen if a prepaid customer does not perform a top-up/reload within the 4 days where Connecting Tone service is suspended?

    The service will be terminated and customer will be notified via SMS of the service termination.

  30. Unable to set up or access Caller Groups?

    The option to assign a group of callers to a special Connecting Tone has been discontinued.